Support

Contact us

Write to [email protected]. Tell us the email address of your eSound account, your iPhone model and what happened. A screenshot helps. You can also write to us from the contact form in the app's Settings.

I can't sign in

• If you signed up with Apple, Google or Facebook, use the same button again. Signing in with email won't find that account.
• If you forgot your password, tap Forgot password on the sign-in screen and follow the email we send you. Check your spam folder if it doesn't arrive within a few minutes.
• If you signed up with Sign in with Apple and hid your email address, your account email is the private relay address Apple created for you.

A song doesn't play

eSound plays content that other platforms and publishers make available. If a song, episode or station doesn't start, it may have been removed or restricted where it's hosted. Try another version from search, check your connection, then close and reopen the app.

Delete your account

1. Open Settings in the app.
2. Tap Profile, then Edit profile.
3. Tap Delete account and confirm.

This deletes your account, library and playlists. It can't be undone. If you can no longer open the app, write to [email protected] from your account's email address and we'll delete it for you.

Your data

To see what we collect and how to exercise your rights, read the privacy policy.